Customer Testimonials

Nice People Saying Nice Things

At The Bike Rack, we love our customers. And fortunately, we think that the feeling is mutual! Read about some of the great experiences that people have had in our Omaha and Lincoln stores, and visit us today to see for yourself how much fun it can be to shop at The Bike Rack.

The Bike Rack has the best bike mechanics in town, period. They do first rate work and stand behind it with the best warranties. I have spent a lot of money on my bikes and I have absolute confidence in their team. I also appreciate that they work on all major brands. From wheel builds to seasonal tune ups to minor adjustments, I have trusted them to keep my stable in perfect condition. They take a consultative approach to repairs. Really listening and not just trying to sell you the most expensive repair. I cannot tell you how many times I have actually paid LESS than the original price quoted, because I didn't need the additional service. Honesty matters! I cannot praise these guys enough! – Geoff S


Wide selection, much more to choose from than Scheel’s or Dick’s. The staff was also very friendly and passionate about the products they sell. Will definitely be returning for future business. – Lucas M.


Good selection of products. Friendly knowledgeable staff. Good mechanics. The ability to walk in with no appointment and get minor adjustments to my bikes. – Chris K.

Everyone there is cheerful and willing to help - no matter how “dumb” the question about a product may be. I always feel welcome at Bike Rack. – Sandor C.


That my Trek bicycle that I purchased back in 1992 is still able to get diagnosed and fixed. Your staff are very knowledgeable and friendly. And that you carry many of the products I need for cycling - helmets, accessories, etc. – Karen T.


Customer service is the best bar none. Everyone from sales to maintenance are always ready to assist in any way they can and always go above and beyond. If you have a biking need The Bike Rack is the place to go. – Andre L.

Every time I go to the Bike Rack, I am helped by an associate immediately. That's customer service! – Britany G.

Customer service was very good, and the bike I bought is the best one I own as of now! You get a lot of good components for a very good price with the Trek brand bikes. Their equipment like shoes and pedals etc... are very competitive even with other online stores. I will buy from here in the future. – James B.

Great selection, friendly staff, great SAG support to biking events, like the MS 150! Thank you. – Steve S.

Every time I come in, I am greeted by friendly and knowledgeable folks who can help me with whatever I am looking for. Love shopping here! – Rhea G.

Very friendly and knowledgeable staff. I’m just getting started riding after a 50-year break and no one made me feel stupid. Service dept did a free check up on my bike which shocked me. Didn’t know anything was free in today’s world. I’ll be back! – Barry H.

I have been going to the Bike Rack for over 25 years and I won’t go anywhere else. They are a locally owned business (which is important to me) and they treat you with respect. From the selection in the sales department to the knowledge and ability of their service department. Their staff is the reason I have been a loyal patron for so long! – Charles S

My experience at The Bike Rack was wonderful. Steve helped me get set up with a new bicycle and all the gear. I was able to test ride a couple of bikes in the parking lot and that really helped in my decision-making process. He was very knowledgeable of all the various types and brands of bicycles and gear. He discussed all the pros and cons of each product. It was obvious he was an avid cyclist and had used the gear himself so he could relay what worked for him. I would very much recommend The Bike Rack for anyone or any cycling ability to visit if they are in the market for bicycles or gear. – John O.


Large selection of inventory. The team listened to what I needed/wanted and found the exact bike for; also, with my price range. They helped me pick out add on's that I wanted while never pressuring me into something I didn’t need. They also installed all the items, free of charge, since I purchased a bike that day. They also gave me 10% off the accessories for purchasing my bike through them.The guy who helped me do all of those things also went through safety feature and how to take the front wheel off. I couldn’t have asked for a better experience! – Lindsey P.


The men and women who work at The Bike Rack are always willing to spend time and help you get what you want or need. We love going in there. – Douglas U.

Always fast, friendly, trustworthy and reliable! – Mark W.

These guys get the job done right and do an amazing job!!! Wouldn’t recommend anyone else – Christoffer S.

Dwight was very knowledgeable & helpful concerning my questions & concerns. He gladly helped me get fitted for the proper seat for my body & riding terrain. I was impressed because this was the 3rd bike shop I had been to in Lincoln for assistance. Best service in Lincoln in regards to what I was needing. Plus, it was 6:40p @ night & he did not make me feel rushed into my decision! I greatly appreciate top notch customer service these days! Thank You Bike Rack! – Trish K

No pressure; friendly service. Helped me get my bike out if the car and put it in the car when picked it up. – Mark P.

Super helpful and knowledgeable staff, and very quick to do work! It's a bit of a drive out of my way to get there, but I've never been disappointed to make it! – Nick L.

Very knowledgeable staff who are helpful no matter your skill level or athletic ability. The lifetime service they offer for bikes purchased with them is an added bonus. – Ricky S

I love my new bike! The gal that helped me spent a lot of time with me, making sure I had everything I need. She was very patient, kind, and informative. – Elisa H


Service was outstanding as we purchased two bikes (you were the only bike dealer who had what we were looking for!) and one of them was located in Omaha (we were at the store in Lincoln). Our salesman in Lincoln called Omaha and the Omaha salesman waited an extra half hour after closing time for us to come pick it up. Excellent Customer Service and excellent choices in the store. Very knowledgeable and helpful staff. – Brad F