Customer Testimonials

Nice People Saying Nice Things

At The Bike Rack, we love our customers. And fortunately, we think that the feeling is mutual! Read about some of the great experiences that people have had in our Omaha and Lincoln stores, and visit us today to see for yourself how much fun it can be to shop at The Bike Rack.

"Just wanted to drop you a note to say thank you again for the amazing bike fitting. I have only been riding a year now...and I just completed RAGBRAI!  And better yet....I didn't hurt at all!!!! Tired of course but no bike aches and pains. I keep bragging to anyone that will listen about how fabulous you are!"

- Cindy

"I just wanted to let you know how happy and satisfied I am with your service department. I recently brought my bike into your shop for a tune and spoke with Steve. He was very knowledgeable, friendly and really took the time to find out what adjustments that I would like to have made. My bike did have some problem areas and Steve called me and walked me through what exactly was causing the damage and how he could go about fixing it. My bike was finished on time and I needed an additional adjustment made after the tune up and Steve yet again helped me and walked me through how I could make this adjustment on my own.

I have bought lots from your store, but this was the first time that I used your service department. I have referred several friends to your store and will continue to do so.  Thanks again for the great service and look forward to seeing you in the future."

- Andy M.

"I wanted to send a word of thanks for the superior experience I received at your Omaha store from Steve and John! They both invested a lot of time with me, making sure I wasn't rushed and helping me to ultimately find the right bike!"

- C.T.

"I wanted to let you know how happy and pleased I am with The Bike Rack repair department. I can't remember the bike operating and riding as great as it does now. Thanks again for the quality people!"

- Mike

"I just want you to know about a customer service event that took place in your store.

I had been having trouble with my Trek 5200's stability while going downhill and I had put off getting it fixed until the day before I was to leave for Colorado. I called The Bike Rack and talked to Kelly in service and described the symptoms. He told me a few things to check and thought it needed a new headset. He recommended a high quality model. This conversation took place at 3pm.

I told him I was leaving for Colorado in the morning and asked if anyone there could install it yet that day. He said bring it in as he would have written up the work order and he would be in early in the morning and would work on it. When I dropped the bike off I wrote on the work order to call me anytime after 6am to let me know when it would be ready and I would pick it up on my way out of town.

My cell phone rang at exactly 6am. Cellphone time doesn't lie. I thought he would be telling me it would be ready some time mid-morning. He told me it was ready and could be picked up any time. Now my bike was ready sooner than expected and it handles better than when it was new.

My thanks to your store and Kelly in particular for a great customer service event."

- Larry C.

"Great selection of gear and very friendly helpful staff will help you find the gear/equipment that's right for you!"

- Brett M.

"The Bike Rack is a solid shop with decent service and a clean, professional atmosphere. There are plenty of seasoned vets in the shop and behind the scenes. Selection is good with offers of Trek, Scott, Fisher, and more. Overall, this is a good store with good selection, decent service and reasonable prices."

- Rich J.

"Stopped in today because my bike was not shifting right. They fixed it right away and since the bike had been purchased there, the adjustments made were free. Also picked up a pair of end bars and a helmet. They put the end bars on while I waited. Their employees were very friendly and knowledgeable.  They treated me great! I would recommend them to anyone I know. Definitely better than going to Scheel's or Dick's where the people are hard to find and don't really know what they are talking about."

- Mike N.

"GREAT SERVICE!!! These guys went above and beyond my expectations. They were having their annual bike sale and the bike I wanted to purchase for my husband sold. He called their Lincoln store and had it transported to their Omaha store! I was able to purchase the bike over the phone to hold it. I went to pick it up and ended up buying another bike for my 9 year old. They found the best bike for her, fitted her and made sure it would last her a lot of years. Thank you for the great service."

- From Google review

"I was recently in to look at clipless shoes and pedals. I received great help in figuring out the best options and which shoes would be the best fit for me. I purchased them and came back a couple days later to have them installed. Being brand new to clipless and quite nervous about it all, I asked for a few tips while they were being installed, Leslie did a tremendous job helping me understand the process, going through scenarios, and talking me through my practice."

- From Google review

"I starting having problems with spokes popping and multiple flat tires. Other shops suggested buying a new wheel. I replaced a few of the spokes myself but others kept popping. I finally got Kelly from Bike Rack to look into it and he suggested that the rim and hub were fine and just to re-lace it. He also figured out the problem causing the flats. Problems solved. The repairs were quick, on time, phone calls were returned and not that expensive. Overall it was a great experience and I will always go back there for all my needs."

- From Google review

"I'll keep this simple. I drove all the way from Bellevue to have some work done. They were extremely helpful and if I need any work done in the future I will gladly make the drive again. There was a slight miscommunication, but it was dealt with professionally. My only complaint is that there's not one closer to Bellevue."

- From Google review

"I went during a 2 day sale so they had people all over the place. It took a while for a salesperson to be free to help me (but what can you really expect during a huge sale). I haven't had a bike since I was a young teen and am a techie and typically end up spending more than I should because I get enamored with the high-end features. I had been looking at the mountain bikes in the $1800-2100 range with full front/rear suspension, hydraulic brakes, etc. Once I told the clerk what I was looking for he talked me down into the $750 range and that I didn't need the full suspension since I was looking mostly to use it on trails and street and suspension is added cost, weight and absorbs energy that would otherwise push you forward. He got me set up with some good accessories, never was pushy. They attached my water bottle mounts and on board speed/trip/temp computer for free. I walked out and tried to fit it in my Jeep but felt like it would get bashed around so I went back in and bought a hitch mount. The worker came out assembled and attached it for me. Even with as busy as they were, they took the time to make sure I was comfortable and that the bike was all adjusted for me without ever rushing me or anything. The clerk suggested a step down in bike size (3rd test ride), which required him go haul it up from the basement but it was a huge improvement, and it was even cheaper than what he had been showing me. He was more interested in having a perfect fit than a commission. I was very impressed!"

- From Google review

"Great service, very helpful & efficient staff."

- From Google review

"Best Components Best Price! Just purchased a new mountain bike from the store. I've never been helped more efficiently and friendly. Great Customer service and great experience. As a new biker to the area was given trail maps, where to's, how to's and all information to get started with biking in Omaha! I'd recommend Bike Rack to everybody!"

- From Yahoo! review

"I purchased two bikes here for my kids and I absolutely loved the service. Would highly recommend to everyone."

- From Yahoo! review

"I purchased a new bicycle from here on a whim. I was looking for a hybrid bike, and the gentleman that helped me pointed me right to an entry level Gary Fisher bike, which had already caught my eye. I bought it on the spot. I never felt pressured into buying or jazzing the bike up with accessories...I did that on my own. I decided to upgrade to a faster, puncture-resistant tire, and they gave me a discount on the new tires for swapping with the ones that came on the bike. They sized me just right for the bike, and I would buy from them again."

- From Yelp! review

"Great store. I love my Bike Rack in Lincoln, and Omaha's is even bigger and has a lot more to choose from. I stopped in on a whim and noticed a Trek 2.3 WSD, and fell in love. I was new to road bikes, but the salesman here was great at explaining the bike's features. I would consider going here again for my next bike."

- From Yelp! review